Shipping policy

Where we ship

We ship AURA within the United States and to international destinations. Available destinations, shipping methods and rates are shown at checkout before you pay.

Processing and tracking

Orders are prepared for shipment after payment is confirmed. When your order ships, we will email you a tracking number. Estimated delivery times shown at checkout are provided by the carrier and are not guaranteed. AURA Boost typically ships within about 2 weeks of your order.

International orders

International orders may be subject to import duties, taxes and brokerage fees charged by the destination country. These charges are the responsibility of the customer and are not included in the price or shipping cost unless stated at checkout. You are responsible for ensuring the product can be imported and used in your country. Delays caused by customs are outside our control.

Yachts and marinas

We can ship to a marina, yacht agent or shipyard. Please include the vessel name, slip or berth, and a contact phone number with the delivery address so the carrier can complete delivery. For installation aboard, request a consultation at aerionsystems.com and an authorized dealer will coordinate delivery and fitting.

Damage in transit

Please inspect your order on arrival. If the package or unit is damaged, contact us within 7 days of delivery at support@aerionsystems.com with your order number and photos of the packaging and unit.

Address accuracy

Please check your shipping address carefully. If a package is returned to us because of an incorrect or incomplete address, we will contact you to arrange reshipment, and additional shipping charges may apply.

Questions

Aerion Systems LLC, Email support@aerionsystems.com.